Geek Squad

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Reviews

• Katelyn Cole

  Nov, 07 2018
  ★ ☆ ☆ ☆ ☆
  My laptop screen broke. I called Geek Squad, expecting the local branch but was routed to a call center instead. The rep was pleasant but her information was useless. I told her the exact make and model of my laptop to find out how much a screen repair would be and how long it would take. She had no idea but said she could arrange an appointment for me at the local branch so they could take a look at it. Fine.
  
  I went to the local branch first thing the next morning, only to find more pleasant people with more useless information. They said it probably would take 2-5 weeks because they would have to ship it out to Kentucky. They couldn't give me a quote either but said it MIGHT cost more than $300. He asked me how much I paid for the laptop and how old it was, implying that I'd be better off buying a new one.
  
  Mind you, I've replaced my screen in the past for $150 in two days, so to me this was just unacceptable. I don't blame the reps. I blame the people at the top who've consolidated Best Buy's repair service to one service center in Kentucky and have sacrificed quality customer service in favor of cost savings. But if your service is poorly rated how do you make a viable business out of Geek Squad??

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